5 Things You Should Know as an eBay Seller
April 12th, 2007 Subscribe To Our Feed
Being an eBay seller can be overwhelming at times. There is so much you need to know, and eBay is such an enormous site with so many possibilities for success, you can find yourself roaming within it and taking no action.
Well, Practical eBay Selling only gives you the information you need to enhance your business, so here are 5 things you should know as an experience eBay seller that you may not know.
1. You Cannot Block a Member with Zero Feedback
Don’t you hate when you’ve sold an item and you can’t wait to get paid, but then, you eventually don’t get paid at all. You check out the member who bought from you and see a big fat 0 beside their username for feedback. Now, I know one shouldn’t throw all the 0 feedbackers into one group of no-payers, but it would be nice to be able to block them until they get some type of positive recognition on the eBay community. But, alas you cannot. You can however block someone with a feedback that is in the negative (-1,-2, etc.).
2. Know How to Respond to Negative Feedback from Customers
Speaking of feedback, there will come a day when you receive a negative one. I may be wrong, and I hope I am, but especially if you’re a high volume seller, you’re bound to run into someone who is dissatisfied.
You first need to calm down. Don’t respond immediately, because you’ll most likely type out of anger. Let things cool down, be professional and explain yourself the best you can. You may gain a repeat buyer nonetheless.
3. Know How to E-mail Buyers You Have a Problem With
This relates very much to number two. Don’t start some type of e-mail war with one of your buyers you’re having a problem with. Keep your e-mails short and to the point, and of course, professional.
4. You Are Responsible for Damaged Goods, Even if the Buyer did Not Buy Insurance
Sounds crazy, I know, but it is true. Under Federal Trade Commission Laws, and eBay and PayPal rules, the seller is responsible for getting the item to the customer in the condition in which it was advertised. I know some things are outside of your control, but you’ll have to trust your shipping agency on that one. Having this knowledge will prepare you to answer in a professional manner that shows you take your business seriously.
5. Can’t See Your Listing in a Search?
Well, that’s because it can take up to 12 hours to show up in a search results. So don’t fret if you type in a keyword 5 minutes after putting up an auction and you don’t see yours anywhere in sight. Thought I’d throw in a tip that might reduce the stress in your business.
Having knowledge about the platform you run your business on can give you the edge over your competition. So use these 5 tips and come back to Practical eBay Selling for more.
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